SHIPPING & RETURNS
When you purchase goods from our Site, the goods will be delivered through the following methods:
Australia Post- Express Postage
Free Local Pick-Up
Orders placed on a business day (Monday- Friday) before 12pm AEST are usually dispatched that same day. After 12pm AEST the order is usually dispatched the following business day. Please note order dispatch times may vary due to unforeseen circumstances, usually the delay will be no more than 2 business days.
Orders are not dispatched on weekends or public holidays.
You will receive an email confirmation on dispatch of your order.
You will be required to pay postage charges in addition to the price for the goods you purchase, if you do not select local pick-up.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Returns can be made by mail.
To return a good by mail, please follow the procedure below:
Contact us via email or Facebook to confirm refund on return. We will supply postage details (return postage costs are not absorbed by A & Beez Hoof Rescue).
If we need to process a refund, the amount will be the payment less any fees incurred by us accepting your payment method.
Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken; or
Good does not match description.